Returns & Refunds

Merchandise which arrives damaged or wrongly sized can be exchanged or refunded as outlined in the policies below.

If your items arrive damaged, please retain all of the original packing materials and contact me immediately. I cannot accept items that have been damaged, altered, or worn.

Sizing charts are provided for all garments prior to ordering; please review all sizing information carefully prior to placing your order. If you receive an item that is improperly sized, the item can be replaced under the following conditions:

  • The original item can be exchanged for an item of the correct size.
  • The recipient is responsible for any shipping fees to deliver the new item.
  • Improperly sized items can only be exchanged, they cannot be returned.

Because each item is made on-demand per order, and due to the donation-centric nature of each sale, I cannot return or exchange organizational apparel which has already been manufactured or shipped for reasons other than those outlined above. Exchanges of non-organizational merchandise are managed on a case-by-case basis. Return or exchange requests must be submitted within 7 days of receipt.

If you are ordering from outside the United States, your order may be subject to additional fees imposed by your local government’s customs office. These fees are imposed by your local customs office and are not in any way related to KaiOnyx.com.

Sizing & Fit

Please refer to the provided sizing chart for each product prior to placing your order to ensure that you order the correct size. If you have any questions, please get in touch.

Shipping & Handling

Shirts and apparel are printed to order on-demand, then shipped via FedEx or the United States Postal Service. Actual shipping times vary depending on your location and the shipping options you chose when you placed your order. Generally, most orders arrive within 2 weeks from the date the order was placed. Please note that shipping times are from the time of fulfillment (your order being made ship-ready), and not from the time you place the order. Orders placed with FedEx 2-day or Overnight delivery begin preparation immediately and, unless an item is out of stock, are generally shipped the next day.

How ethical are your products?

All KaiOnyx apparel is printed and shipped from the US. The garments used are sourced from WRAP-certified providers like Bella+Canvas and Champion, who manufacture in the U.S. and internationally in a no-sweat-shop, humane, sustainable way.

What principles does the WRAP certification include?

  • Human resources management
  • Health and safety standards
  • Environmental and eco-friendly practices
  • Legal compliance including import/export, customs compliance and security standards

The Worldwide Responsible Accredited Production (WRAP) is an independent, non-profit organization dedicated to the promotion and certification of lawful, humane and ethical manufacturing throughout the world. Headquartered in Arlington, Virginia, USA, with regional offices in Hong Kong, SAR, and Dhaka, Bangladesh, full-time staff in Europe, India and Southeast Asia (Thailand, Vietnam, and Indonesia), and for Latin America, WRAP is an independent, objective, non-profit team of global social compliance experts dedicated to promoting safe, lawful, humane, and ethical manufacturing around the world through certification and education.

Where's my shirt? Is it coming?

Orders are shipped using USPS and, depending on your location, it may take 1-3 weeks from the time it’s sent for your shirt to arrive. You will receive a shipping confirmation e-mail when your order is shipped. You can use the Order Tracking form to check on the status of your order. If you have questions about your order, you can reply to your original receipt, or contact me here.