If your items arrive damaged, please retain all of the original packing materials and contact me immediately. I cannot accept items that have been damaged, altered, or worn.
Sizing charts are provided for all garments prior to ordering; please review all sizing information carefully prior to placing your order. If you receive an item that is improperly sized, the item can be replaced with the following conditions:
- The original item can be exchanged for an item of the correct size.
- The recipient is responsible for any shipping fees to deliver the new item.
- Improperly sized items can only be exchanged, they cannot be returned.
If you are ordering from outside the United States, your order may be subject to additional fees imposed by your local government’s customs office. These fees are imposed by your local customs office and are not in any way related to KaiOnyx.com.
Shirts and apparel are printed to order on-demand, then shipped via FedEx or the United States Postal Service. Actual shipping times vary depending on your location and the shipping options you chose when you placed your order. Generally, most orders arrive within 2 weeks from the date the order was placed. Please note that shipping times are from the time of fulfillment (your order being made ship-ready), and not from the time you place the order. Orders placed with FedEx 2-day or Overnight delivery begin preparation immediately and, unless an item is out of stock, are generally shipped the next day.
Orders are shipped using USPS and, depending on your location, it may take 1-3 weeks from the time it’s sent for your shirt to arrive. You will receive a shipping confirmation e-mail when your order is shipped. You can use the Order Tracking form to check on the status of your order. If you have questions about your order, you can reply to your original receipt, or contact me here.